Support
Having trouble? Check out these support resources.
Q-SYS Compatibility
Review hardware compatibility (both by product revision and Q-SYS Designer Software version), software requirements, upgrade and downgrade requirements, networking requirements, and deprecation notices.
Q-SYS Knowledge Base
Find answers to common questions, troubleshooting information, tips, and application notes. Link to support policies and resources, including software and firmware, product documents, and training videos. Create support cases.
Click here for the Knowledge Base.
Customer Support
Refer to the Contact Us page on the Q-SYS Knowledge Base website for Technical Support and Customer Care, including their phone numbers and hours of operation.
Q-SYS Network Support Policy
Refer to the Q-SYS Network Support Policy (within the overall Q-SYS Support Policy) and the Q-SYS Network Support Checklist before contacting Q-SYS about network-related issues.
Remote Support Portal
Q-SYS Support uses TeamViewer for a simple and secure remote support application. A high-speed internet connection is required.
- Click here to download the Remote Support standalone executable to your computer.
- Double-click the executable to run the TeamViewer app. (No installation is required.)
- Call us, and then provide the Support person the unique ID number.
